Service Impact for Customers in VIC – Under Investigation (AURB, Epping & FGPD, Wollert)

Hi Team,
RedTrain Networks would like to update that the Emergency planned outage in (AURB, Epping and FGPD, Wollert) was completed and “all the customers across Redtrain Networks” should be back to normal and should be able to access internet service.
Issue: Emergency planned outage - restored
Location: AURB, Epping and FGPD, Wollert
Start Time: Dec 05, 2025, 03:30 PM AEDT
End Time: Dec 05, 2025, 04:30 PM AEDT
Description: RedTrain Networks was experiencing issue in AURB, Epping and FGPD, Wollert and an emergency reboot of our exchange equipment was required.
Post-emergency outage restoration instructions: If customer service remains disconnected after the emergency planned outage window, please reboot Wi-Fi router to re-establish the connection.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding as we work to strengthen our service.
Thank you for your continued trust in Redtrain Networks.

Redtrain Engineering is currently investigating reports of service disruptions affecting some customers in Epping and Wollert, Victoria, who may be experiencing loss of internet connectivity.

We are working closely with our Retail Service Providers to identify the impacted customers and resolve the issue as promptly as possible.

We sincerely apologise for the inconvenience and appreciate your patience while we work to restore services.