Unplanned outage at Palmview QLD

We are pleased to confirm that network service has been fully restored for customers affected by the unplanned outage in Palmview, QLD.

The service disruption, which began on October 26, 2025, at 04:07 PM AEST, is now resolved.

Root Cause: Our on-site technician determined the cause of the outage was due to damage to the wall power point connected to the OLT, resulting from yesterday’s storm activity. The faulty power point has been replaced, and all network connections are stable.

We deeply regret the unexpected interruption and thank you for your patience and understanding while our team worked quickly to resolve this critical hardware failure.

If you continue to experience any service issues, please contact our support team immediately.

RedTrain Networks is currently experiencing an unexpected network outage, which is impacting customer services.
Incident Details:
Issue: Unplanned Network Outage
Location: Palmview, QLD
Start Time: Oct 26, 2025, 04:07 PM AEST
Status: Ongoing Service Disruption
Estimated Resolution: To be confirmed. We are dispatching a tech to the site and look into the fault.
We deeply regret any inconvenience this may cause and appreciate your patience.