Redtrain Pty Ltd Status Page

Unplanned outage in NSW

Major incident Broadband New South Wales BTLA - Schofields HAMK - Homebush West INFTC - Norwest LOFT - Ashfield MCPK - Macquarie Park MIND - Lane Cove PCHY - Roseville PNCL - Miranda SYMR - Roseville
30-May-2025 09:35 AEST · 1 hour, 25 minutes

Updates

Resolved

Services impacted by the unplanned network outage are now fully restored for customers in Miranda, Schofields, Mindarie, Point Frederick, Roseville, White Hart Drive, Maitland Place, and Homebush.

Incident Summary
Incident Type: Unplanned Network Outage
Start Time: May 29, 2025, 1:00 AM AEST
Restoration Time: May 29, 2025, 9:48 AM AEST
Cause: The disruption was due to a faulty device, which our backhaul provider successfully replaced.
We appreciate your patience and understanding during this unexpected downtime.

30-May-2025 · 10:58 AEST
Investigating

RedTrain Networks is currently addressing an unplanned network outage impacting services for customers in Miranda, Schofields, Mindarie, Point Frederick, Roseville, White Hart Drive, Maitland Place and Homebush.
Incident: Unplanned Network Outage
Status: Ongoing Service Disruption
Start Time: May 29, 2025, 01:00 AEST
Estimated Resolution: To Be Advised (TBA)
Our backhaul provider is actively investigating an offline fault causing this disruption. We understand the inconvenience this
may cause and are working diligently to restore services as quickly as possible. Updates will be provided as soon as new information is available.

30-May-2025 · 09:35 AEST

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