Unplanned outage - Cheltenham, VIC 3192

Dear Valued Customers,

Redtrain Networks confirms that the unplanned network outage affecting services in Cheltenham, VIC 3192, was fully resolved at 18:15 AEST on May 15, 2025. Our backhaul technical team identified and addressed a malfunction in the provider’s equipment, and all services are now fully operational.

We sincerely apologize for the inconvenience caused by this disruption and greatly appreciate your patience. Should you experience any ongoing issues, please don’t hesitate to contact our support team at [email protected].

Incident Details:

• Incident: Unplanned Network Outage
• Start Time: May 15, 2025, 17:21 AEST
• Resolution Time: May 15, 2025, 18:15 AEST
• Status: Service Restored
• Affected Area: Cheltenham, VIC 3192

Thank you for your understanding and continued trust in Redtrain Networks.

Best regards,
Redtrain Networks